Terms of Service

What We Provide:
As soon as you sign up for Aim2Game’s Game Server Rental, we want to make sure that your experience is a good one. We’ll set up your server for you in any way that you like, as long as they fall in with our guidelines; and we’ll also give you the tools you need to operate your own server or run your own website. Should you run into issues with either, just send us a trouble ticket and one of our staff will contact you immediately to resolve your issues in a timely manner. Again, we want you to have the best time here from beginning to end, and all the play time in between!

Billing Policy:
Depending on the package you choose, you will be charged a monthly rate and payment is due before services are rendered. We offer a 48 hour, 100% money back guarantee, should you run into any problems or issues, we’ll do our best to rectify the situation immediately. We also perform reviews on a case to case basis and will provide compensation for extenuating circumstances. Advanced plugin services or server maintenance performed during the 48 hour money back guarantee for the client void any and all possible refunds. Refunds will be honored within the 48 hour window for establishment of new services only. Renewal of services will not be entitled to a refund.

The only services which can be refunded are shared hosting only. Dedicated servers, domain names, backup services, and mod install charges, MySQL databases and other administrative tasks are non-refundable.

Accounts past due more than 7 days will be terminated without notice.

Fair Usage Policy:
We ask that all users adhere to our fair usage policy in which users should not exceed more than 20 GB (20480 MB) storage usage for storage of files. Aim2Game will allow users to use utilize plugins such as MineBackup, however, please be aware if the retention rate exceeds our Fair Usage Policy these files may be removed without notice.

Chargebacks:
All chargebacks filed against Aim2Game will result in immediate account termination and an administration fee of $50.00 will be issued.

Cancellations:
If you wish to cancel your subscription at any time, just fill out a support trouble ticket or email us at support@aim2game.com prior to your next billing period. Dedicated Minecraft Servers require at least 5 days notice for cancellation. Aim2Game reserves the right to refuse or terminate services without justification.

Reselling:
The reselling or transferring of any of Aim2Game’s servers, products, or other services without written permission from Aim2Game is strictly prohibited and is subject to termination of services without notice. If you wish to resell or transfer any of our services or products, please send us an email and we’ll be happy to discuss it with you.

Game Server Management:
At Aim2Game, we’re proud to offer the fastest gaming servers in the industry. Our terms of service for using these game servers are as follows:

It is the user’s responsibility to manage and operate the game server. Aim2Game will assist with basic plugin installations, however users are responsible to configure their own plugins. Aim2Game’s products and services are never to be used in an illegal manner or in illegal activities User’s are responsible for maintaining their own backups in the rare event of data loss. Aim2Game does not guarantee backups.

Connectivity and Ping:
At Aim2Game, we pride ourselves on offering the finest and fastest game servers in the industry, as well as only the most reputable bandwidth providers. However like any server, we cannot guarantee uptimes or pings to an Aim2Game server, as factors such as a user’s ISP, bandwidth, routing and PC capacity can be limiting in certain cases. We recommend that any user having issues with uptime or ping run a traceroute to the server and send us an email at support@aim2game.com.

At Aim2Game we’re proud to offer the best gaming industry in the experience, but we can only do so by ensuring that our servers and resources are not abused, destroyed, or damaged in any way, or at any time. Because of that, users are required to comply with our terms of use and failure to do so could result in termination of service. While we’ll try to keep our terms of use simple and consistent, we reserve the right to make changes at any time and users are asked to check back regularly to ensure that they are still complying with them.

Offsite Backups:
While Aim2Game does provide off-site backups as additional service to push your backups to another medium away from your server, there may be insistences where we cannot guarantee the integrity of file backups due to issues such as human error, account comprise events, software failure, equipment malfunction or acts of god. A second backup can be created for storage in your own medium if you wish.

Denial of Service (DDOS) Attacks:
If in the event your server is a victim of a DDOS attack, Aim2Game will take steps to block the attack. Aim2Game management will contact you to discuss further action that may be required.

We thank you for your business and hope you’ll enjoy our lightning-quick servers as much as we enjoy providing you with them. Happy gaming, everyone!

Custom IPs (domain names):
Domains leased to you by Aim2Game are subject to a $35.00 transfer fee is ownership is requested, only after 60 days (ICANN rules). Refunds will not be offered on all domain services.

Revised: 03/04/2013